Effective date: [Insert date]
Gateway Container Services O/A MyCans
1520 Cholette Street, North Bay, Ontario, P1A 0B2, Canada
Email: info@mycans.ca
Phone: (705) 495‑2186
1. Introduction
Gateway Container Services O/A MyCans (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our services, visit our website, or interact with us (including through SMS). By using our services, you consent to the collection and use of information as described in this Policy.
2. Information Collection
We may collect the following types of personal information:
- Contact Information: such as your name, postal address, email address, phone number.
- SMS Subscription Information: if you opt in to receive SMS messages from us, we collect your mobile phone number, and information required to deliver and manage those messages (e.g. opt‑in status, preferences).
- Transactional Information: if you make purchases or obtain our services, payment details, order history, shipping address, etc.
- Usage Data: information about how you use our website or services (pages you visit, time spent, interaction data) which may include IP addresses, device information, browser type.
- Cookies and Tracking Technologies: we use cookies and similar technologies to recognize your device, improve user experience, understand how people use our website, and for analytics.
We collect personal information:
- directly from you when you provide it (e.g. filling out forms, subscribing to SMS or email, placing orders),
- automatically as you interact with our website (e.g. via cookies, analytics tools),
- from third parties in some cases (e.g. payment processors, shipping providers) when needed to fulfil services.
3. Use of Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our services and website.
- To process your orders, payments, and to deliver products or services.
- To communicate with you, including responding to inquiries, providing customer support, sending order updates.
- To send marketing or promotional messages (if you have opted in), including via email or SMS.
- To send transactional SMS messages (e.g. confirmations, alerts) if you have agreed.
- To analyze how our services are used, to monitor and improve our website performance, security, and user experience.
- To comply with legal and regulatory obligations.
4. Disclosure of Information
We do not share, sell, or otherwise disclose your personal information (including your opted‑in SMS information) to third parties except in the following situations:
- With service providers and partners who perform functions on our behalf (e.g. payment processors, shipping companies, IT service providers), to the extent necessary to fulfil those services.
- With your consent.
- Where required or permitted by law (for example, to comply with a court order, legal process, or governmental request).
- To protect our rights, property or safety, or those of our users or others.
Specific Commitment Regarding SMS Information
Gateway Container Services O/A MyCans values your privacy and is committed to not sharing, selling, or otherwise disclosing your opted‑in SMS information to third parties. Your phone number and any information related to your SMS subscription will only be used by us (or by service providers acting on our behalf for the express purpose of delivering or managing the SMS service) unless required by law or in connection with a legal obligation.
5. Data Security
We take reasonable technical, administrative, and physical measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to:
- Use of secure servers and encryption for transmitted data where appropriate.
- Access controls to limit access of personal data to only those employees, contractors, or agents who need to know.
- Regular review of our security practices and procedures.
- Procedures for handling and responding to data security incidents or breaches.
6. Data Retention
We will retain your personal information for as long as needed to fulfil the purposes outlined in this Policy, including to meet any legal, tax, or accounting requirements. For SMS subscription data, we retain records of your opt‑in status, subscription preferences, and phone number for as long as you remain subscribed, and for a reasonable period after to comply with applicable legal obligations or to respond to any disputes.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction/Update: You can have us correct or update information that is inaccurate or incomplete.
- Deletion/Erasure: In certain cases, you may request that we delete your personal information.
- Withdrawal of Consent: If you have given consent for marketing or SMS, you can withdraw it at any time.
- Opt‑out of communications: If you no longer wish to receive marketing emails or SMS, you may unsubscribe.
To exercise any of these rights, please contact us using the contact information below. We will respond in accordance with applicable laws.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (such as web beacons, pixel tags) on our website to:
- Recognize your device and preferences,
- Provide functionality (e.g. keeping you logged in),
- Measure and analyze usage (e.g. traffic, page views),
- Improve and personalize your experience.
You can set your browser to reject or delete cookies. Please note that disabling cookies may affect the functionality of the website or your ability to use certain features.
9. Third‑Party Links
Our website may contain links to third‑party websites, applications, or services. If you follow a link to any of those sites, please note that these sites have their own privacy policies, which we do not control. We are not responsible for the practices of third parties. We encourage you to review their privacy policies.
10. Children’s Privacy
We do not knowingly collect personal information from children under the age of [13 or applicable age in jurisdiction] without parental consent. If you are under the applicable age, please do not provide personal information to us. If we learn that we have collected personal information from a child under that age without verified consent, we will take steps to delete that information.
11. Policy Changes
We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy with a new “Effective Date” at the top. Where required by law, we will notify you of material changes (for example via email or website notification). We review this policy periodically to ensure it remains up‑to‑date with legal requirements and best practices.
12. Contact Information
If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, or if you wish to exercise any of your rights, please contact us:
Gateway Container Services O/A MyCans
1520 Cholette Street, North Bay, Ontario, P1A 0B2, Canada
Email: info@mycans.ca
Phone: (705) 495‑2186
13. Legal Compliance
Our privacy practices are designed to comply with applicable privacy laws in Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA). Privacy Commissioner Canada+1
If you are located in or a resident of other jurisdictions (for example the European Union or European Economic Area), additional rights may apply under GDPR or similar laws.